FAQ
Where are your products manufactured?
Personalization and printing are done directly in Mannheim, Germany. This ensures the highest quality and fast processing.
How long does shipping take?
Delivery within Germany and to Austria usually takes 2 to 4 working days.
How much does shipping cost?
Shipping is free for orders over €60.00. For orders under €60.00, we charge a flat shipping fee of €4.95.
What payment methods do you offer?
We offer you a variety of secure and convenient payment methods:
- Credit cards: Visa, Mastercard, American Express
- Mobile payments: Apple Pay, Google Pay
- Klarna: Buy on invoice
- PayPal: Pay easily and securely
- eps transfer: For customers in Austria
- Maestro: Pay simply and securely
Will I receive an order confirmation?
Yes, you will receive an order confirmation via email after completing your order. If you do not receive an email, please check your spam folder or contact us.
Can I change or cancel my order afterwards?
We will do our best to change or cancel your order if you contact us quickly. However, we cannot guarantee this, as production begins immediately upon receipt of the order.
Do you also deliver to other countries?
We currently only deliver to Germany and Austria. If you would like to order from another country, please contact us and we will check if delivery is possible.
Are my payment details secure?
Yes, your payment details are transmitted securely using encryption and meet the highest security standards. We only work with trusted payment providers.
What happens if my order arrives damaged?
If your order arrives damaged, please contact us. We will quickly find a suitable solution.
Who can I contact if I have further questions?
If you have any further questions, simply send us an email to info@unseremomente.de or use the contact form . We're happy to help!